Roxom Website & Orders Terms & Conditions

1.0: Company Information.
Roxom Pty Ltd. ABN 11 125 464 333. 46 Notar Drive, Ormeau QLD 4208. [email protected]

1.1 Roxom Pty Ltd makes no guarantee to the accuracy of the content on this web site. All content on this website to our best knowledge is true and accurate how ever may change at any time without notice.

1.2 Roxom Pty Ltd its employees, directors, associates, affiliates, distributors, take no responsibility to the outcome of you (the user) to the use of the products and information supplied and or purchased from this website and our company.

1.3 Purchases made from our website (www.roxom.com.au) or over the phone include a 14 day money back guarantee. Returns must be made within 14 days, and notify us by email that you wish to make a return on a product.
– Freight on returned products is to be paid for by the customer. (PayPal orders may be eligible for free returns. See paypal t&c’s)
– Products are sold as is. Returns will not be accepted if the customer simply changes their mind.
– faulty products will be exchanged free of charge. Faulty products are to be returned and notify us within 7 days of receiving the goods. Freight on faulty products is to be paid for by the customer. When item is returned back to us and confirmed faulty, freight charges will be refunded to the customer.

1.3a Exchanges: If a customer wishes to exchange a product or purchase for any reason except being faulty or void for another item, The customer is to return the original purchase to us. All freight charges on the return and new postage is to be paid by the customer.

1.4 Roxom Pty Ltd only supplies products listed on our website, we do not offer installation advice. it is the customers responsibility to obtain the appropriate advice or have our products installed by a professionally licensed company or dealer.

1.5 Roxom Ultralene / Polyethylene Boat Trailer Products are specifically designed for aluminium boats and trailers.

1.6 Roxom boat rollers, skids, bunks and bumper cover products can be used on fiberglass boats, how ever it is recommended that the customer fully understands the risks that these products may cause. If you do not install the products correctly. Contact us for more information on using our products with fiberglass boats.

1.6a Bumper cover / Bunk cover profile sizes are measured using internal dimension from the smallest possible point. All sizes shown are approximates only as we must allow for slight variance in different operating conditions which allow for the expansion and retraction of the HDPE Polyethylene plastic. All sizes listed are correct at time of listing.

1.6b In extreme hot weather, it is natural for longer length plastic profiles (Bunks, skids, bunk / bumper cover profiles to want to flex. This is normal. If this is a concern; adding an extra bracket to the center of your plastic profile for extra support will help keep the profile straight in hot weather.

1.7 Roxom Pty Ltd 4wd Body Blocks are sold as is. Roxom does not provide advice or installation information on these products. it is up to the customer to seek his or her own information on whether these blocks are suitable for their vehicle and comply with local laws to the customers location. We accept no responsibility for any damage that may occur from the use of these plastic hdpe blocks.

1.8 Roxom sources its products from numerous distributors and manufacturers which may be located around the world. If a problem occurs we will relay with the relevant manufacturer to have your issue resolved, or direct you to the manufacturer to make a relevant claim.

1.8a We accept returns within a 14 day period from time products are received. If warranty is provided on a product you will be given manufacturer contact details upon request. We handle NO warranty claims and take no responsibility for the use and outcome of the product supplied.

1.8b Free Returns: Free returns covered by PayPal free returns policy are a PayPal product only. Free returns are at Pay Pal discretion only and have nothing to do with Roxom Pty Ltd or any related company. For full terms and conditions on free returns, please view Pay Pal Terms and conditions here.

1.8 Roxom Pty Ltd, Its employees, directors, associates, can not be held responsible for damage to your person, property, or possessions relating from your use with products purchased from Roxom. It is the buyers full responsibility to seek the appropriate installation advice before installing any product purchased onto there car, trailer, boat or other personally property.

1.9 Roxom Pty Ltd supplies brackets for purchase. Installation of these brackets (flat roller brackets, single stem brackets, twin stem brackets, wood yoke stem, side tube adjusters) should be installed by a professional. Roxom Pty Ltd, its employees, directors & associates take no responsibility for damage if products are not installed correctly.

1.10 Wobble rollers that are purchased with a 25/26mm bore will require extra processing time as the larger bore is drilled out manually. This will be done as soon as possible, but may take up to 10 additional days to process.

2.0 Payments & Shipping Information.

2.1 Roxom accepts payments for goods via cash on delivery (COD), Pay-Pal or Credit Card payments.

2.2 Payment must be made in full before any goods are dispatched to the customer unless otherwise agreed upon before hand.

2.3 After payments have cleared from customer, items in stock will be aimed to be posted within 3 business days. All out of stock items, or custom ordered parts may take up to 3 weeks or longer before shipped. As we work direct with the manufacturer, out of stock items are subject to the manufacturers back log of jobs.

2.4 All items under 1mtr in length and under 20kg in weight will be posted via the best available courier. All items larger than 1 meter in size will be posted via courier of our choice.

2.5 Items sent via courier contain tracking information. Items sent via Australia Post only  contain tracking information if products are sent via pre paid satchels or e-parcel system. All goods, unless otherwise requested will have “authority to leave” which will help save time and any potential re-delivery charges.

2.5.1 The customer at checkout will be displayed a freight quote unless the product has free shipping included. When we ship your order, we will chose a courier that offers the best price and service to the customers location.

2.5.2 Shipping of oversized items / Items greater than 2 meters in length. Shipping of oversized items often take longer to process and deliver. Oversized items often need manual handling at the couriers relevant depots. Unless otherwise requested, we will chose the best courier to have your oversized goods delivered. 

2.5.3 Courier / Australia Post lost & delayed Items: If the courier / postal service lose an item posted, or tracking updates fail to update and show an item as delivered, we will; Open a case with the courier or booking agent to investigate the delivery and attempt to locate the delayed / missing freight. If the freight is located and delivered the case will be closed. If the missing or delayed freight is declared as officially lost by the courier, booking agent or Australia post we will make a claim with the carrier for reimbursement of the items. This process may take a couple of weeks before an outcome is determined. Once confirmed; we will offer the customer the choice of replacement items or a refund on the lost products purchased. We understand this situation may be frustrating for the customer, however we can not act differently until an official outcome has been declared by the carrier to us. 

2.6 Customers Courier. If the customer wishes to use their own courier or postal service, they must inform us before placing an order. Roxom takes no responsibility for any outcome when a customer chooses their own freight company. 

2.7 Click & Collect Orders. Click & Collect is available as a shipping option for customers local to our Ormeau, Qld warehouse. Please click here to view terms & conditions + instructions for click and collect customers.

2.8 Refunds: If a customer cancels an order due to change of mind. We will process a refund back to the original payment method. Time for refunds to be completed will vary pending the customers payment method and provider. 

2.8.1 All refunds due to change of mind will be refunded less any merchant fees. All refunds due to faulty or damaged product will include any merchant fees charged. 

Security & Credit Card Processing:

– 256 Bit Encryption SSL – Our website employs the latest security measures to ensure that your personal data (name, address, credit card number) are all secure in the transmission to our website. This encompasses a 256 bit SSL encrypted connection on all payment pages on this website. The SSL Certificate is verified and backed by WP Engine which is a world leader in internet security and hosting.

We do not store or keep any record of credit numbers, either online or offline. In fact no one in our company ever see’s the actual credit card number as the transaction you perform on this website is instantaneous, and once complete the number is discarded by our system automatically, without human eyes seeing it.

Any payment made via credit card processed over the phone or in person may be subject to include a 1.5% surcharge.

Any order cancelled by the customer, a refund will be provided back to the method of payment used. If a refund is to occur, the amount refunded will be the total minus the merchants processing fee.

3.0 DIY articles, Website Articles, Tutorials, Photos, Videos & Website content. All information provided on this website (https://roxom.com.au) and any affiliate links is at the opinion of the author of the appropriate page. The information on this website is provided as a guide only and should not be taken as advice, installation advice or a commitment to buy any product mentioned.

3.1 It is up to the user of this website & buyer of any product to seek independent advice and installation by a qualified professional.

3.2 Roxom and its employees or affiliates take no responsibility to the outcome of your products purchased or out come by following any information contained in this website. It is provided as a guide only.

3.3 Errors; We will endeavour to ensure that we do not make errors with pricing and related promotions. However, we reserve the right to cancel any orders where a palpable error has occurred. If we cancel an order because a palpable error has occurred, we will endeavour to contact you to advise of the outcome.

4.0 Any purchase made via Roxom.com.au, Online Marketplaces, In person or over the phone – We may sign you up to our newsletter automatically to receive future updates and information on our products.

4.1 you may remove your self from our mailing list by visiting our website, and clicking unsubscribe from our newsletter signup section.

5.0 Gift Certificate Purchases.

5.1 Any gift certificate purchase from our website may only be used once. Each gift certificate will include a unique code assigned to the buyer.

5.2 Gift certificate download will include instructions on how to apply the code for your amount to be applied to the shopping cart once the user adds the items they wish to purchase.

5.3 Gift Certificates have no expiry date, unless stated after purchase by customer.

5.4 Gift Certificates are non refundable.

6.0 For more information on the products and services Roxom provides. simply contact us to talk to one of our Staff.

Disclaimers:

Your Consent – By using our website, you consent to the collection and use of this information by Roxom Pty Ltd. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Disputes – If you have any dispute regarding a transaction or product. Please email [email protected] and include your order or invoice number, contact details and as much information on your dispute as possible. One of our staff members will respond accordingly and look to resolve your issue.

Un-Authorised Transactions – If their are any un-authorised transactions against us ‘Roxom Pty ltd’ we may instruct our bank to charge any credit card used for purchase to recoup any losses that may occur un-lawfully or against these terms & conditions. If no credit card was used, we may seek the service of third party debt collection agencies to recoup any losses that may arise. 

Possible Changes in Policies – We reserve the right to modify or amend policies at any time by posting the revised privacy policy on our site. The changes will only affect the information we collect after the effective date of the change to our privacy policy unless we clearly express otherwise. Last updated: 24/04/2024